Guest Relations Staff (Japanese Speaker) (Cikarang)

Pariwisata & PerhotelanFresh Graduate

ID56690

IndustriPariwisata & Perhotelan

TipeContract

LokasiCikarang

Deskripsi Pekerjaan

Create a welcoming atmosphere in the lobby and ensure all guest needs are handled efficiently.
Respond promptly to guest requests and complaints in a friendly and professional manner.
Resolve guest complaints and proactively identify potential service or operational issues.
Monitor guest feedback, operational matters, service flow, and staff performance to maintain high service standards.
Follow up with guests to confirm that their concerns have been resolved satisfactorily.
Collaborate with team members to improve the overall guest experience and maintain a positive work environment.

Education: Minimum Diploma 2, preferably in Hospitality, Hotel Management, Tourism, or a related field.
Language: Fluent spoken and written Japanese with JLPT N2 certification or above; a valid certificate is required. Advanced spoken and written English proficiency.
Experience: Previous experience in hospitality is preferred.
Proficient in Microsoft Office applications, including Microsoft Word and Microsoft Excel.
Customer-oriented with a friendly, professional, and positive attitude.
Excellent communication and interpersonal skills.
Able to manage multiple tasks effectively.

Bahasa JepangJLPT N2

Bahasa InggrisConversational

Hati-hati terhadap penipuan yang mengatasnamakan Peoplyee/KyariGo. Kami tidak pernah meminta pembayaran dalam bentuk apapun.

Estimasi GajiIDR 6jt - 8.5jt/bln