Guest Relation Staff (Japanese Speaker) (Cikarang)

Pariwisata & PerhotelanFresh Graduate

ID56690

IndustriPariwisata & Perhotelan

TipeContract

LokasiCikarang

Deskripsi Pekerjaan

Create a guest-friendly atmosphere in the lobby and ensure the efficient handling of all guest needs.
Resolve customer complaints and proactively anticipate potential issues by reviewing and monitoring complaints, operational matters, business flow, and associate performance to maintain high levels of customer satisfaction and service quality.
Respond promptly to guest requests and complaints in a friendly and professional manner, ensuring appropriate actions are taken.
Follow up with guests to ensure their concerns have been resolved and that they are satisfied with the service provided.
Collaborate with team members to enhance the overall guest experience and maintain a positive work environment.

Minimal Diploma 2 preferable from Hotel and Tourism education
Any hospitality experience will be preferred
Fluent in spoken and written Japanese, with JLPT N2 certification or above (certificate required)
Advanced English proficiency (spoken and written)
Proficient in relevant software (Office Application, Word, Excel)
Customer oriented with a friendly, professional, and positive attitude
Excellent communication and interpersonal skills
Able to effectively manage multiple tasks at all times

Bahasa JepangJLPT N2

Bahasa InggrisConversational

Hati-hati terhadap penipuan yang mengatasnamakan Peoplyee/KyariGo. Kami tidak pernah meminta pembayaran dalam bentuk apapun.

Estimasi GajiIDR 6jt - 8.5jt/bln